I am passionate about all topics related to business processes and improving an organization's way of working.
Some examples are:
the adoption and evolution of a process-oriented approach (e.g. maturity models)
organisational capabilities and the impact on culture, people, strategy, and structure
contextual factors affecting process realisations (e.g. contingency approach)
IT governance and soft skills
business (process) performance and outcomes
digital innovation with transformations triggered by emerging technologies
IT adoption and acceptance models
Sustainability issues for greening and humanizing digital work
process modelling (e.g. BPMN, UML, EPC)
process integration and inter-organisational (or cross-organisational) processes
We have developed and validated a framework with 17 capabilities that organisations can address to perform better, depending on their needs.
The capabilities in the framework are organised in a lower layer and an upper layer:
Lower layer = capabilities or characteristics per process, linked to the typical process lifecycle (e.g. modelling, deployment, optimisation, management)
Upper layer = capabilities or characteristics that impact on more or all processes in an organisation (e.g. culture, structure)
More details per capability can be found here (sections 3 & 4).
The framework also visualises a difference between:
Business Process Management (BPM) = lower layer
→ focus of most research on processes
Business Process Orientation (BPO) = lower layer + upper layer
→ new focus in the process literature
More details on this difference between BPM and BPO can be found here (section 3).