Publications
Journal articles
Van Looy, A. (in press). A quantitative and qualitative study of the link between business process management and digital innovation, Information & Management.
Shavagatova, A. and Van Looy, A. (in press). Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building. Business Process Management Journal.
Shafagatova, A. and Van Looy, A. (in press). A conceptual framework for process-oriented employee appraisals and rewards. Knowledge and Process Management.
Shavagatova, A. and Van Looy, A. (in press). Developing a tool for process-oriented appraisals and rewards: design science research. Journal of Software: Evolution and Process.
Couckuyt, D. and Van Looy, A. (in press). An empirical study on green BPM adoption: contextual factors and performance. Journal of Software: Evolution and Process.
Van Looy, A. (2020). Innovating organizational processes with new technologies: problems and solutions. IT Professional, 22(5), 71-80.
Ahmad, T. and Van Looy, A. (2020). Business process management and digital innovations: a systematic literature review (article 6827). Sustainability, 12(17), 1-29.
Couckuyt, D. and Van Looy, A. (2020). A systematic review of Green Business Process Management. Business Process Management Journal, 26(2), 421-446.
Van Looy, A. (2020). Capabilities for managing business processes: a measurement instrument. Business Process Management Journal, 26(1), 287-311.
Couckuyt, D. and Van Looy, A. (2019). Green BPM as a business-oriented discipline: a systematic mapping study and research agenda (article 4200). Sustainability, 11(15), 1-22.
Van Looy, A. and Devos, J. (2019). A roadmap for (un)successful BPM: positivist case studies. Business Process Management Journal, 25(5), 1164-1190.
Prodanova, J. and Van Looy, A. (2019). How beneficial is social media for business process management? A systematic literature review. IEEE Access, 7, 39583-39599.
Van Looy, A. and Van den Bergh, J. (2018). The effect of organization size and sector on adopting business process management. Business & Information Systems Engineering, 60(6), 479-491.
Van Looy, A., Poels, G. and Snoeck, M. (2017). Evaluating business process maturity models. Journal of the Association for Information Systems, 18(6), 461-486.
Van Looy, A. and Shafagatova, A. (2016). Business process performance measurement: a structured literature review of indicators, measures and metrics (article number: 1797). SpringerPlus, 5(1), 1-24.
Van Looy, A., De Backer, M. and Poels, G. (2014). A conceptual framework and classification of capability areas for business process maturity. Enterprise Information Systems, 8(2), 188-224.
Van Looy, A., De Backer, M., Poels, G. and Snoeck, M. (2013). Choosing the right business process maturity model. Information & Management, 50(7), 466-488.
Van Looy, A. (2013). Dit is de BPMM Smart-Selector. Informatie, 55(10), 23-29.
Van Looy, A. (2013). Which business process maturity model best fits your organization? BPTrends, (July), 1-6.
Van Looy, A., De Backer, M. and Poels, G. (2011). Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, 22(11), 1119-1137.
Van Looy, A. (2010). Alweer een nieuw maturiteitsmodel? Het business process maturity model van OMG. Informatie, 52(1), 24-31.
Conference contributions
Van Looy, A. (2020). Adding intelligent robots to business processes: a dilemma analysis of employees’ attitudes. In: Fahland, D., Ghidini, C., Becker, J., and Dumas, M. (Eds.). Business Process Management Conference, BPM 2020, LNCS 12168 (pp. 435-452). Switzerland: Springer.
Bandara, W., Van Looy, A., Merideth, J. and Meyers, L. (2020). Holistic guidelines for selecting and adapting BPM maturity models (BPM MMs). In: Fahland, D., Ghidini, C., Becker, J., and Dumas, M. (Eds.). Business Process Management Conference, BPM Forum 2020, LNBIP 392 (pp. 263-278). Switzerland: Springer.
Turetken, O., Van Looy, A. and Grefen, P. (2019). Front matter: First international workshop on business process management in the era of digital innovation and transformation: new capabilities and perspectives (BPMinDIT). In: Di Francescomarino, C., Dijkman, R. and Zdun, U. (Eds.). Business Process Management Workshops, LNBIP 362 (pp. 275-278). Switzerland: Springer.
Ahmad, T. and Van Looy, A. (2019). Reviewing the historical link between business process management and IT: making the case towards digital innovation. Proceedings of the 13th International Conference on Research Challenges in Information Science, 29-31 May (pp. 99-110). Brussels: IEEE.
Helbin, T. and Van Looy, A. (2019). Business process ambidexterity and its impact on business-IT alignment. A systematic literature review. Proceedings of the 13th International Conference on Research Challenges in Information Science, 29-31 May (pp. 117-128). Brussels: IEEE.
Shafagatova, A. and Van Looy, A. (2019). Understanding the alignment of employee appraisals and rewards with business processes. In: Hildebrandt, T., et al. (Eds.). Business Process Management Conference, BPM 2019, LNCS 11675 (pp. 386-401). Switzerland: Springer.
Best student paper
Shafagatova, A. and Van Looy, A. (2019). Towards a POAR artefact for process-oriented appraisals and rewards. Proceedings of the 14th International Conference on Design Science Research in Information Systems and Technology, 4-6 June, Worcester, USA.
Van Looy, A. and Poels, P. (2019). A practitioners’ point of view on how digital innovation will shape the future of business process management: towards a research agenda. Proceedings of the 52nd Hawaii International Conference on System Sciences, 8-11 January (pp. 6448-6457). Maui: ScholarSpace.
Van Looy, A. (2018). On the synergies between business process management and digital innovation. In: Weske, M., et al. (Eds.). Business Process Management Conference, BPM 2018, LNCS 11080 (pp. 359-375). Switzerland: Springer.
Best paper nomination
Couckuyt, D., Van Looy, A. and De Backer, M. (2018). Sustainability performance measurement: a preliminary classification framework of models and indicators. In: Teniente, E., Weidlich, M. (Eds.). BPM 2017 Workshops, LNBIP 308 (pp. 520-524). Berlin-Heidelberg: Springer.
Prodanova, J. and Van Looy, A. (2018). A systematic literature review of the use of social media for business process management. In: Teniente, E., Weidlich, M. (Eds.). BPM 2017 Workshops, LNBIP 308 (pp. 403-414). Berlin-Heidelberg: Springer.
Van Looy, A. (2017). A quantitative study of the link between business process management and digital innovation. In: Carmona, J., Engels, G., Kumar, A. (Eds.). Business Process Management Forum, BPM Forum 2017, LNBIP 297 (pp. 177-192). Switzerland: Springer.
Christiansson, M.-T. and Van Looy, A. (2017). Elements for tailoring a BPM maturity model to simplify its use. In: Carmona, J., Engels, G., Kumar, A. (Eds.). Business Process Management Forum, BPM Forum 2017, LNBIP 297 (pp. 3-18). Switzerland: Springer.
Van Looy, A. (2015). An experiment for measuring business process maturity with different maturity models. Proceedings of the 23rd European Conference on Information Systems, 26-29 June (paper 192). Münster: AIS Electronic Library.
Pauwaert, T. and Van Looy, A. (2014). A literature study on the state-of-the-art of contingency research in business process management. In: Meersman, R. et al. (Eds.). On the move to meaningful internet systems: OTM 2014 workshops, LNCS 8842 (pp. 3-7). Berlin-Heidelberg: Springer.
Van Looy, A. and De Backer, M. (2013). On the importance of organisational culture and structure in business process maturity. Proceedings of the 34th International Conference on Information Systems, 15-18 December. Milan: AIS Electronic Library.
Van Looy, A. (2013). Current pitfalls of business process maturity models: a selection perspective. Proceedings of the 21st European Conference on Information Systems, 5-8 June (paper 1). Utrecht: AIS Electronic Library.
Van Looy, A. (2013). Looking for a fit for purpose. Business process maturity models from a user’s perspective. In: Poels, G. (Ed.). Enterprise Information Systems of the Future. CONFENIS 2012, LNBIP 139 (pp. 182-189). Berlin-Heidelberg: Springer.
Van Looy, A., De Backer, M. and Poels, G. (2012). Towards a decision tool for choosing a business process maturity model. In: Peffers, K., Rothenberger, M. and Kuechler, B. (Eds.). Design Science Research in Information Systems. Advances in Theory and Practice. DESRIST 2012, LNCS 7286 (pp. 78-87). Berlin-Heidelberg: Springer.
Van Looy, A., De Backer, M. and Poels, G. (2011). Questioning the design of business process maturity models. In: Dignum, V., Hidders, J. and Overbeek, S. (Eds.). Proceedings of the Sixth SIKS Conference on Enterprise Information Systems, 31 October (pp. 51-60). Delft: Delft University of Technology.
Van Looy, A., De Backer, M. and Poels, G. (2010). Which maturity is being measured? A classification of business process maturity models. In: Van Dongen, B.F. and Reijers, H.A. (Eds.). Proceedings of the Fifth SIKS/BENAIS Conference on Enterprise Information Systems, 16 November (pp. 7-16). Eindhoven: Eindhoven University of Technology.
Van Looy, A. (2010). Does IT matter for business process maturity? A comparative study on business process maturity models. In: Meersman, R. et al. (Eds.). On the move to meaningful internet systems: OTM 2010 workshops, LNCS 6428 (pp. 687-697). Berlin-Heidelberg: Springer.
Award for best contribution at the OntheMove PhD academy
Van Looy, A. (2011). Assessing and improving the maturity of cross-organisational business processes. Proceedings of the PhD symposium associated with the 9th International Conference on Business Process Management, 28 August, Clermont-Ferrand, France: LIMOS Laboratory, CNRS, Université Blaise Pascal.
Books
Van Looy, A. and Rotthier, S. (2018). Kiss the documents! How the City of Ghent digitizes its service processes. In: J. vom Brocke and J. Mendling (Eds.), Business Process Management Cases. Digital innovation and business transformation in practice (pp. 187-204). Switzerland: Springer.
Van Looy, A. (2016). Social media management. Technologies and strategies for creating business value. Switzerland: Springer.
Van Looy, A. (2015). On the importance of non-technical process capabilities to support digital innovations. In: J. vom Brocke and T. Schmiedel (Eds.), BPM – Driving innovation in a digital world (pp. 259-274). Switzerland: Springer.
Van Looy, A. (2014). Business process maturity. A comparative study on a sample of business process maturity models. Berlin-Heidelberg: Springer.
Van Looy, A. (2014). Business process maturity models. What’s in a name? In: J. Jeston and J. Nelis (Eds.), Business process management. Practical guidelines to successful implementations, 3rd edition (pp. 619-641). Oxon: Routledge.
Dissertations
Van Looy, A. (2012). Business process maturity. A comparative study on a sample of business process maturity models (Doctoral dissertation, Ghent University).
Van Looy, A. (2006). De elektronische identiteitskaart in België. Een studie naar het belang van de Belgische eID bij e‑administratie en de bijhorende overheidscommunicatie (Master dissertation, University of Antwerp).
Review activities
Associate Editor for academic conferences: ECIS 2015 (BPM track), ICIS 2016 (IS Design and BPM track), ECIS 2017 (BPM track), ECIS 2018 (BPM track) , General IS track ECIS2021, BPM track ECIS2021
Editorial Board Member for academic conferences: ICIS 2017 (SIGBPS workshop on BPM)
Editorial Board Member for academic books (BPM cases: 1st edition, 2nd edition; Digitalization Cases: 2nd edition)
Program Chair for academic conferences: ECIS2019 (Modelling and managing the digital enterprise and its business processes), International workshop of “BPM in the era of digital innovation and transformation: new capabilities and perspectives” (BPMinDIT) (BPMinDIT 2019, BPMinDIT 2020), 6th International conference on management and organization SAM 2020 – Track on Business process management and project organizing)
Program Committee member for academic conferences: BPM 2016, BPM 2017, Doctoral Consortium BPM 2019, BPM 2019 (Industry track), Doctoral Consortium BPM 2020,
Program Committee Chair for academic conferences: BPM 2021 –BPM management track program committee chair
Senior Program Committee member for academic conferences: BPM 2018, BPM 2019, BPM2020,
Award Committee member for academic conferences: BPM 2015 (Industry track),
Reviewer for academic conferences: ECIS 2011, HICSS 2012, ECIS 2013, ICIS 2013, ECIME 2014, HICCS 2015, ECIS 2016, ICIS2019, RCIS2020, PACIS2020,
Ad Hoc Reviewer for academic journals:
Awards
2020: Named as one of Belgium’s 50 most inspirational women in technology (InspiringFifty Belgium)
2019: Best Student Paper (Business Process Management Conference)
2018: Best Paper Nomination (Business Process Management Conference)
2014: Top-10 Nomination for Young ICT Lady of the Year (DataNews)
2010: Award for Best Contribution (OnTheMove Academy)
2007: Highest Award For Achievement (Dale Carnegie Consulting Program)
2006: Best student in Political Sciences at University of Antwerp (highest ranking out of 81 students)
Press
2020: Inspiring Fifty Belgium: 'We kunnen alleen overleven als we inclusiever zijn' (Trends)
2014: Wie wordt Young ICT Lady of the year 2014? (DataNews)
Education
2009-2012: Doctor in Applied Economics, option Management Information Science & Operations Management, at Ghent University
PhD diploma, including a certificate of the PhD doctoral programme
Duration: 3 years, 3 months
2008: Prince2 foundation, Kluwer
2006-2007: Dale Carnegie consulting program
Highest award for achievement
2002-2006: Master in Political Sciences, option Public Management, at the University of Antwerp
Master thesis on the Belgian electronic identity card (eID), and its relevance for e-government
Graduated with highest honour (summa cum laude)