Publications

Journal articles

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Conference contributions

    • van der Heijden, B., Viaene, S. and Van Looy, A. (2022). Reconsidering the notion of “operating model” in the context of innovation and transformation. A systematic literature review. Proceedings of the 24th Conference on Business Informatics, 15-17 June (pp. 108-116). Amsterdam: IEEE.

    • De Brabander, B., Van Looy, A. and Viaene, S. (2022). Toward digital ERP: a literature review. In: Guizzardi, R., Ralyté, J., Franch, X. (Eds.). Research Challenges in Information Science (RCIS 2022), LNBIP 446 (pp. 685-693). Cham: Springer.

    • Goni, J. I. C. and Van Looy, A. (2022). Process innovation capability in less-structured business processes. Proceedings of the 6th International Conference on Management and Organization (pp. 53-57), 23-24 June, Ljubljana, Slovenia.

    • Jafari, P. and Van Looy, A. (2022). To build and test a maturity model for digital-oriented work practices. Proceedings of the 6th International Conference on Management and Organization (pp. 62-66), 23-24 June, Ljubljana, Slovenia.

    • Van Looy, A., Bauwens, G. and Zaniewski, K. (2022). Intelligent robots in business processes: a students’ perspective. In: Marrella, A. and Weber, B. (Eds.). BPM Workshops 2021, LNBIP 436 (pp. 319-331). Cham: Springer.

    • Helbin, T. and Van Looy, A. (2022). Process innovation in the EU public sector through the lens of BPM ambidexterity. In: Marrella, A. and Weber, B. (Eds.). BPM Workshops 2021, LNBIP 436 (pp. 141-152). Cham: Springer.

    • Ahmad, T. and Van Looy, A. (2022). About a process-technology fit for process improvements in an ambidextrous environment. In: Marrella, A. and Weber, B. (Eds.). BPM Workshops 2021, LNBIP 436 (pp. 166-178). Cham: Springer.

    • Bandara, W., Van Looy, A., Rosemann, M. and Meyers, L. (2021). A call for ‘holistic’ business process management. In: Beerepoot, I., Di Ciccio, C., Marrella, A., Reijers, H. A., Rinderle-Ma, S. and Weber, B. (Eds.). Proceedings of the International Workshop on BPM Problems to Solve Before We Die (PROBLEMS2021), co-located with the 19th International Conference on BPM, vol. 2938 (pp. 6-10). Sun SITE Central Europe (Germany): CEUR.

    • Couckuyt, D. and Van Looy, A. (2021). Identifying green business process maturity levels by classifying ecolabels. Proceedings of the 29th European Conference on Information Systems, 14-16 June (paper 1365). Marrakech: AIS Electronic Library.

    • Turetken, O. and Van Looy, A. (2020). Workshop on business process management in the era of digital innovation and transformation (BPMinDIT). In: del-Rio-Ortega, A., Leopold, H. and Santoro, F.M. (Eds.). BPM Workshops 2020, LNBIP 397 (pp. 246-247). Cham: Springer.

    • Jafari, P. and Van Looy, A. (2020). A classification of digital-oriented work practices. In: del-Rio-Ortega, A., Leopold, H. and Santoro, F.M. (Eds.). BPM Workshops 2020, LNBIP 397 (pp. 49-59). Cham: Springer.

    • Van Looy, A. (2020). Adding intelligent robots to business processes: a dilemma analysis of employees’ attitudes. In: Fahland, D., Ghidini, C., Becker, J., and Dumas, M. (Eds.). Business Process Management Conference, BPM 2020, LNCS 12168 (pp. 435-452). Cham: Springer.

    • Bandara, W., Van Looy, A., Merideth, J. and Meyers, L. (2020). Holistic guidelines for selecting and adapting BPM maturity models (BPM MMs). In: Fahland, D., Ghidini, C., Becker, J., and Dumas, M. (Eds.). Business Process Management Conference, BPM Forum 2020, LNBIP 392 (pp. 263-278). Cham: Springer.

    • Turetken, O., Van Looy, A. and Grefen, P. (2019). Front matter: First international workshop on business process management in the era of digital innovation and transformation: new capabilities and perspectives (BPMinDIT). In: Di Francescomarino, C., Dijkman, R. and Zdun, U. (Eds.). Business Process Management Workshops, LNBIP 362 (pp. 275-278). Switzerland: Springer.

    • Ahmad, T. and Van Looy, A. (2019). Reviewing the historical link between business process management and IT: making the case towards digital innovation. Proceedings of the 13th International Conference on Research Challenges in Information Science, 29-31 May (pp. 99-110). Brussels: IEEE.

    • Helbin, T. and Van Looy, A. (2019). Business process ambidexterity and its impact on business-IT alignment. A systematic literature review. Proceedings of the 13th International Conference on Research Challenges in Information Science, 29-31 May (pp. 117-128). Brussels: IEEE.

    • Shafagatova, A. and Van Looy, A. (2019). Understanding the alignment of employee appraisals and rewards with business processes. In: Hildebrandt, T., et al. (Eds.). Business Process Management Conference, BPM 2019, LNCS 11675 (pp. 386-401). Switzerland: Springer.

      • Best student paper

    • Shafagatova, A. and Van Looy, A. (2019). Towards a POAR artefact for process-oriented appraisals and rewards. Proceedings of the 14th International Conference on Design Science Research in Information Systems and Technology, 4-6 June, Worcester, USA.

    • Van Looy, A. and Poels, P. (2019). A practitioners’ point of view on how digital innovation will shape the future of business process management: towards a research agenda. Proceedings of the 52nd Hawaii International Conference on System Sciences, 8-11 January (pp. 6448-6457). Maui: ScholarSpace.

    • Van Looy, A. (2018). On the synergies between business process management and digital innovation. In: Weske, M., et al. (Eds.). Business Process Management Conference, BPM 2018, LNCS 11080 (pp. 359-375). Switzerland: Springer.

      • Best paper nomination

    • Couckuyt, D., Van Looy, A. and De Backer, M. (2018). Sustainability performance measurement: a preliminary classification framework of models and indicators. In: Teniente, E., Weidlich, M. (Eds.). BPM 2017 Workshops, LNBIP 308 (pp. 520-524). Berlin-Heidelberg: Springer.

    • Prodanova, J. and Van Looy, A. (2018). A systematic literature review of the use of social media for business process management. In: Teniente, E., Weidlich, M. (Eds.). BPM 2017 Workshops, LNBIP 308 (pp. 403-414). Berlin-Heidelberg: Springer.

    • Van Looy, A. (2017). A quantitative study of the link between business process management and digital innovation. In: Carmona, J., Engels, G., Kumar, A. (Eds.). Business Process Management Forum, BPM Forum 2017, LNBIP 297 (pp. 177-192). Switzerland: Springer.

    • Christiansson, M.-T. and Van Looy, A. (2017). Elements for tailoring a BPM maturity model to simplify its use. In: Carmona, J., Engels, G., Kumar, A. (Eds.). Business Process Management Forum, BPM Forum 2017, LNBIP 297 (pp. 3-18). Switzerland: Springer.

    • Van Looy, A. (2015). An experiment for measuring business process maturity with different maturity models. Proceedings of the 23rd European Conference on Information Systems, 26-29 June (paper 192). Münster: AIS Electronic Library.

    • Pauwaert, T. and Van Looy, A. (2014). A literature study on the state-of-the-art of contingency research in business process management. In: Meersman, R. et al. (Eds.). On the move to meaningful internet systems: OTM 2014 workshops, LNCS 8842 (pp. 3-7). Berlin-Heidelberg: Springer.

    • Van Looy, A. and De Backer, M. (2013). On the importance of organisational culture and structure in business process maturity. Proceedings of the 34th International Conference on Information Systems, 15-18 December. Milan: AIS Electronic Library.

    • Van Looy, A. (2013). Current pitfalls of business process maturity models: a selection perspective. Proceedings of the 21st European Conference on Information Systems, 5-8 June (paper 1). Utrecht: AIS Electronic Library.

    • Van Looy, A. (2013). Looking for a fit for purpose. Business process maturity models from a user’s perspective. In: Poels, G. (Ed.). Enterprise Information Systems of the Future. CONFENIS 2012, LNBIP 139 (pp. 182-189). Berlin-Heidelberg: Springer.

    • Van Looy, A., De Backer, M. and Poels, G. (2012). Towards a decision tool for choosing a business process maturity model. In: Peffers, K., Rothenberger, M. and Kuechler, B. (Eds.). Design Science Research in Information Systems. Advances in Theory and Practice. DESRIST 2012, LNCS 7286 (pp. 78-87). Berlin-Heidelberg: Springer.

    • Van Looy, A., De Backer, M. and Poels, G. (2011). Questioning the design of business process maturity models. In: Dignum, V., Hidders, J. and Overbeek, S. (Eds.). Proceedings of the Sixth SIKS Conference on Enterprise Information Systems, 31 October (pp. 51-60). Delft: Delft University of Technology.

    • Van Looy, A., De Backer, M. and Poels, G. (2010). Which maturity is being measured? A classification of business process maturity models. In: Van Dongen, B.F. and Reijers, H.A. (Eds.). Proceedings of the Fifth SIKS/BENAIS Conference on Enterprise Information Systems, 16 November (pp. 7-16). Eindhoven: Eindhoven University of Technology.

    • Van Looy, A. (2010). Does IT matter for business process maturity? A comparative study on business process maturity models. In: Meersman, R. et al. (Eds.). On the move to meaningful internet systems: OTM 2010 workshops, LNCS 6428 (pp. 687-697). Berlin-Heidelberg: Springer.

      • Award for best contribution at the OntheMove PhD academy

    • Van Looy, A. (2011). Assessing and improving the maturity of cross-organisational business processes. Proceedings of the PhD symposium associated with the 9th International Conference on Business Process Management, 28 August, Clermont-Ferrand, France: LIMOS Laboratory, CNRS, Université Blaise Pascal.

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Books

    • Van Looy, A. (2022). Social media management. Using social media as a business instrument. Cham: Springer.

    • Van Looy, A., Weber, B. and Rosemann, M. (2022). CAiSE Doctoral Consortium. Proceedings of the Doctoral Consortium Papers Presented at the 34th International Conference on Advanced Information Systems Engineering, Leuven, Belgium (CEUR 3139). Aachen: CEUR Workshop Proceedings.

    • Van Looy, A. (2021). How I keep myself motivated: dancing between consultancy and academia. In: Hernaus, T. and Cerne, M., Becoming an organizational scholar. Navigating the academic odyssey (pp. 53-66). Glos (UK): Edward Elgar Publishing.

    • Polyvyanyy, A., Wynn, M. T., Van Looy, A., Reichert, M. (2021). Business process management. Proceedings of the 19th International Conference, BPM 2021, Rome, Italy (LNCS 12875). Cham: Springer.

    • Polyvyanyy, A., Wynn, M. T., Van Looy, A., Reichert, M. (2021). Business process management Forum. Proceedings of the BPM Forum 2021, Rome, Italy (LNBIP 427). Cham: Springer.

    • Van Looy, A. and Rotthier, S. (2018). Kiss the documents! How the City of Ghent digitizes its service processes. In: J. vom Brocke and J. Mendling (Eds.), Business Process Management Cases. Digital innovation and business transformation in practice (pp. 187-204). Cham: Springer.

    • Van Looy, A. (2016). Social media management. Technologies and strategies for creating business value. Cham: Springer.

    • Van Looy, A. (2015). On the importance of non-technical process capabilities to support digital innovations. In: J. vom Brocke and T. Schmiedel (Eds.), BPM – Driving innovation in a digital world (pp. 259-274). Switzerland: Springer.

    • Van Looy, A. (2014). Business process maturity. A comparative study on a sample of business process maturity models. Berlin-Heidelberg: Springer.

    • Van Looy, A. (2014). Business process maturity models. What’s in a name? In: J. Jeston and J. Nelis (Eds.), Business process management. Practical guidelines to successful implementations, 3rd edition (pp. 619-641). Oxon: Routledge.

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Dissertations

    • Van Looy, A. (2012). Business process maturity. A comparative study on a sample of business process maturity models (Doctoral dissertation, Ghent University).

    • Van Looy, A. (2006). De elektronische identiteitskaart in België. Een studie naar het belang van de Belgische eID bij e‑administratie en de bijhorende overheidscommunicatie (Master dissertation, University of Antwerp).

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Review activities


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