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Welcome to the personal website of Amy Van Looy, scholar and lecturer in business process management.

Get introduced to the ideas that inspire her: About business processes

Read more about her research and vision.

Currently, you can order her PhD work at Springer or Amazon.

Free advice on how to choose a maturity model can be found in the BPMM Smart-Selector.

PhD on Business Process Maturity
Prof. dr. Amy Van Looy

Short bio

Amy Van Looy holds a Ph.D. in applied economics.

Before entering academia, Amy worked as an IT consultant for e-government projects.

Being an associate professor at the Faculty of Economics and Business Administration, she is member of the Department of Business Informatics & Operations Management and coordinates the research cluster of “Business process orientation” at the UGentMIS Management Information Systems research group .

Her research interests include business process management and digital innovation. She is passionate about the adoption and evolution of a process-oriented approach, including organizational capabilities and the impact on culture, people, governance, strategy, and structure, as well as the contextual factors affecting process realizations, and transformations triggered by emerging technologies. Additionally, a focus lies on business process maturity and capabilities in public and private organisations.

Amy is the recipient of the “Highest Award for Achievement” at the Dale Carnegie Consulting Program in 2007, the “Award for Best Contribution” at the OnTheMove Academy in 2010, as well as paper nominations (e.g., BPM2018) and paper rewards (e.g., BPM2019). She was nominated in the top-10 for “Young ICT Lady of the year 2014” by the Belgian magazine DataNews, and was recognized as a tech role model by the non-profit “InspiringFifty Belgium” in 2020 (i.e., for being one of Belgium’s 50 most inspiring women in technology).

Social Media Management Handbook

Her teaching focuses on business process management, social media management, systems analysis and design, IT project management, and research methods.

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