1 Definitions

    • What is a business process (BP)?
    • What is business process management (BPM)?
    • What is business process orientation (BPO)?
    • What is the difference between business process maturity and capability?
    • What is a business process maturity model (BPMM)?

Reference:

Van Looy, A., De Backer, M. and Poels, G. (2011). Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, 22(11), 1119-1137.

> Back to methodology