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1 Definitions

  • What is a business process (BP)?
  • What is business process management (BPM)?
  • What is business process orientation (BPO)?
  • What is the difference between business process maturity and capability?
  • What is a business process maturity model (BPMM)?

Reference:

Van Looy, A., De Backer, M. and Poels, G. (2011). Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, 22(11), 1119-1137.

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